Customer Quote
“ARCOS is a mission-critical application in its own right.”
-Steve Chafin, Manager of the Emergency Preparedness Center
Dominion Virginia Electric Power
About UsCompany Overview
Empowering The Companies Who Keep The Power On
ARCOS, Inc. has evolved to become the premier provider of callout and resource allocation solutions to progressive utilities and related businesses across the country.
ARCOS,Inc., located in Columbus, Ohio, was founded in 1993 as an Interactive Voice Response (IVR) consulting and custom application development company.
The ARCOS, Inc. System is the most widely used automated crew callout solution in the industry with:
- 35 utility operating companies
- Over 40,000 field service employees
- Over 1,000,000 callout phone calls per year
- 200,000 callout events per year
- 260,000 positions filled
- 71% average acceptance rate
We have worked hard to help our customers improve operational efficiency by automating complex business rules. In fact, ARCOS, Inc. has earned a reputation as “The Crew Callout Experts,” but that’s only part of the picture. We also provide support for customer service callout, emergency notification, real-time employee availability information, business intelligence and more to become your single source for variety of communication solutions that benefit the entire organization. After all, that’s what experts do.
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