Job Introduction
At ARCOS we are making a difference in the lives of local communities every day, especially during emergencies such as weather (storms) and rebuilding the old infrastructure of utilities in the United States.
ARCOS is the leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up to-the-minute location and status of equipment and crews via mobile workforce management technology for utilities and other critical infrastructure, like airlines, manufacturers, and industrial facilities. The ARCOS platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety, and accuracy of operations.
Job Description
POSITION SUMMARY
The Sales Engineer responsibilities are focused on supporting the ARCOS sales team from a product and technical perspective. The Sales Engineer is responsible for building strong relationships with prospects and ARCOS customers encouraging new and repeat business opportunities.
Candidates must be located in the Southeast, near a major airport. Candidates in the Midwest may also be considered. Candidates on the West Coast will not be considered.
ESSENTIAL JOB FUNCTIONS
- Drive and adhere to the ARCOS Sales Process.
- Prepare software demonstrations and associated presentations for prospect demos and seminars that illustrate ARCOS’ ability to enhance customer and prospects business operations.
- Present ARCOS’ technical architecture and hosting capabilities as it relates to the customer’s and prospect’s environment and technical requirements.
- Participate in pre-demo calls with prospects to better understand existing business processes and pain points.
- Participate in the RFI/RFP/RFQ process by identifying and creating answers that provide value and benefits to prospects while coordinating with sales, implementation and the technical team.
- Assist with proposal preparation as needed from a technical nature to assist with business cases & utilization of the ARCOS solutions.
- Set appropriate expectations during the sales cycle to ensure customer satisfaction.
- Understand ARCOS and competitive solutions and business applications within ARCOS’ market; effectively address and dispel customer objections to ARCOS solutions.
- Conducts research, answers questions, and removes objections that may arise during a sales campaign.
- Manage the maintenance of the software demonstration environments for software upgrades, new functionality, integration, etc.
- Assist, as needed, in the analysis, design and development of fully integrated technology solutions.
- Develop relationships with the sales team, partners and customers in support of sales team objectives. Engage and leverage corporate resources, abilities, budgets and personnel as appropriate.
- Completes required pre-sales documentation quickly and accurately.
- Other duties as assigned.
QUALIFICATIONS, REQUIREMENTS AND SKILLS
- Previous experience working with software applications or in a related IT environment. A minimum of five (5) years’ prior experience providing software demonstrations is preferred.
- Previous experience working directly with customers required.
- Candidates that have experience with and an understanding of large B2B SaaS enterprise or enterprise applications such as Work Management, HRMS, ERP and Field Workforce Automation will be considered as a priority over those that do not.
- Successful experience solution selling in an IT and business environment is preferred.
- Understanding of Oracle and/or Microsoft SQL Server databases is preferred.
- General understanding of one or more programming languages: HTML, Java/JavaScript, J2EE, Web Services.
- Must be comfortable and able to intelligently interact with executives at the highest level, including “C” level executives, in large corporations.
- Must be able to effectively communicate with both technical and non-technical audiences.
- Strong organizational skills, as well as the ability to meet deadlines and follow instructions.
- Excellent communication skills, presentation skills, strong grammar and spelling abilities.
- Professional demeanor and team player.
- Ability to travel up to 50%, including domestic and international. Ability to travel by air is mandatory. Must possess a valid driver’s license and possess or be able to acquire a valid United States passport.
Company Culture
At ARCOS, we believe in fostering a culture of ownership, accountability, and teamwork. We value the collective strength of our team and understand that our success results from our collaborative efforts. We're not just looking for employees; we're seeking partners in our mission. If you take pride in your work, are always eager to learn and grow, and believe in the power of teamwork, we want you on our team.
Benefits
You will be eligible to participate in ARCOS health benefits to include (100% employer-paid dental and vision premiums for single coverage), 401(k) with company match, generous PTO plan, and a technology stipend just to name a few. Please visit our Careers page (www.arcos-inc.com/careers) to learn more about all of these great benefits.
Compensation
OTE is between $175k - $225k (70/30 split plan).
ARCOS is committed to creating an environment of mutual respect where equal opportunities are available to all. We embrace the diversity of our team members and are dedicated to creating an inclusive environment for all employees. Discrimination will not be tolerated within our organization; we encourage all walks of life to apply. We stand behind the belief that the more diverse and inclusive we are, the more impactful our work will be. All employment is decided based on qualifications, merit and business need.