Job Introduction
At ARCOS we are making a difference in the lives of local communities every day, especially during emergencies such as weather (storms) and rebuilding the old infrastructure of utilities in the United States.
ARCOS is the leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up to-the-minute location and status of equipment and crews via mobile workforce management technology for utilities and other critical infrastructure, like airlines, manufacturers, and industrial facilities. The ARCOS platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety, and accuracy of operations.
Job Description
ABOUT US
We are ARCOS, an innovative SaaS company dedicated to transforming critical infrastructure industries. We are looking for a skilled and hands-on Engineering Manager to lead and support the engineering team as we embark on a multi-year initiative that has high visibility throughout the organization.
POSITION SUMMARY
The Manager, Software Engineering will lead a team(s) of software engineers responsible for designing, developing, and delivering high-quality software solutions that meet the needs of our customers and drive our company's success. In this role, the Manager, Software Engineering will collaborate with cross-functional teams, mentor team members, maintain a strong engineering culture that values innovation, continuous improvement, and teamwork, and has strong communication skills to ensure effective collaboration across all teams.
The ideal candidate will have a proven track record of delivering complex software projects, managing software engineering teams, and building scalable, reliable software systems with secure backend services, the best mobile experiences, and immersive UX.
The ARCOS development organization leverages Java, Spring Boot, AWS RDS, AWS Serverless technologies (lambda, SQS), REST, JavaScript, and Mobile development with React Native hosted in AWS using Atlassian tools (Jira, BitBucket, and Confluence).
ESSENTIAL JOB FUNCTIONS
Duties and Responsibilities
- Technical Guidance: Lead, mentor, and grow a team of high-performing engineers to successfully deliver high-quality, production-ready, maintainable, and supportable enterprise software. Advocate, evangelize, and mentor developers on best software engineering practices (e.g., clean code, design patterns, code reviews, and unit testing)
- Execution & Delivery: Own the responsibility for successful delivery by leading the team in establishing best practices in estimations, story scoping, balancing trade-offs, executing against commitments, and increasing accountability. Unblock and empower the team to be agile and high velocity. Be willing to get hands-on with the code when needed.
- Strategy: Partner with Product, Design, and Architecture to drive business, product, and technical strategy to meet the product and technical goals of the team, and break high-level product vision into manageable pieces for development execution.
- Retention and Hiring: Work with Recruiting and HR departments to conduct interviews and hire new engineers. Actively work to engage and retain the existing talent and experience on the team.
- People Management: Provide career development, coaching, and mentorship to your direct reports. Conduct regular check-ins, and performance reviews, and provide real-time feedback to drive high performance.
- Communication: Represent the team and department internally and externally on the technical front, with the ability to explain and adapt the technical information as appropriate to the audience. Keep teams aligned on how their work ties into the overall strategic initiatives of their org and the company.
- Team builder: Build high-performing teams. Empower your team(s) and leaders. Work with peer Engineering Managers to optimize cross-team collaboration.
- Relentlessly works towards improving engineering excellence, process, and culture.
- All other duties and responsibilities as assigned.
Desired Education, Skills & Experience
- Bachelor’s degree in Computer Science, Mathematics, Electrical Engineering, or equivalent knowledge and experience.
- 6+ years’ experience in full-stack enterprise software development role.
- 3+ years’ experience in managing or leading software engineering teams developing SaaS products in an agile environment, including experience with performance management, employee relations, and compensation considerations.
- Strong technical foundation in software engineering design principles.
- Ability to demonstrate strong problem-solving ability and analytical skills.
- Communicate effectively with technical and non-technical audiences, ability to explain complex technical concepts to peers.
- Experience in Agile development and continuous integration and delivery.
- Knowledgeable in secure software development techniques and secure testing methodologies.
- Deep understanding and experience implementing various application architectures such as multi-tenant, cloud-based, high-volume, and high availability.
- Experience delivering software across various Web and Mobile platforms.
Production Support/On-Call Duties:
As a key member of our engineering team, you will address escalated production issues from customer support. Your responsibilities will include:
- Participating in a rotational on-call schedule to handle significant production issues.
- Rapidly diagnosing and resolving technical challenges that arise in production.
- Collaborating with customer support and engineering teams for seamless issue resolution.
- Maintaining clear communication and documentation during and after incidents.
- Leveraging these experiences to contribute to continuous process improvement.
Compensatory Time for On-Call Work:
We value work-life balance and recognize the extra effort required during on-call rotations. For hours spent actively working on-call, compensatory time off is provided, unless the law requires otherwise. This ensures your commitment is appropriately acknowledged. Please coordinate with your manager regarding the approval and scheduling of compensatory time, to align with team needs and workload.
Your contribution is essential in maintaining the smooth operation of our systems and in upholding high standards of customer satisfaction.
COMPANY CULTURE
At ARCOS, we believe in fostering a culture of ownership, accountability, and teamwork. We value the collective strength of our team and understand that our success results from our collaborative efforts. We're not just looking for employees; we're seeking partners in our mission. If you take pride in your work, are always eager to learn and grow, and believe in the power of teamwork, we want you on our team.
BENEFITS
You will be eligible to participate in ARCOS health benefits to include (100% employer-paid dental and vision premiums for single coverage), 401(k) with company match, generous PTO plan, Summer hours and a technology stipend just to name a few. Please visit our Careers page (www.arcos-inc.com/careers) to learn more about all of these great benefits.
COMPENSATION
The targeted base salary range for this position is $150k - $170k based on relevant skills, experience and other job related knowledge, with an annual bonus eligibility of 20% of the base salary, dependent on company and individual performance.
ARCOS is committed to creating an environment of mutual respect where equal opportunities are available to all. We embrace the diversity of our team members and are dedicated to creating an inclusive environment for all employees. Discrimination will not be tolerated within our organization; we encourage all walks of life to apply. We stand behind the belief that the more diverse and inclusive we are, the more impactful our work will be. All employment is decided based on qualifications, merit and business need.