COLUMBUS, Ohio – ARCOS® LLC, a leader in workforce management solutions for utilities and other critical infrastructure industries, has acquired TextPower, a pioneer in text messaging communication services. This strategic move strengthens ARCOS’s commitment to enhancing utility operations in both critical response and daily work through a single comprehensive suite of solutions.
“When utilities are focused on emergency response, it’s essential for them to communicate with customers early and often,” said Odus “Boogie” Wittenburg, CEO of ARCOS. “TextPower has built a formidable reputation within utilities for their reliability and exceptional service. Adding their technology and expertise helps us expand our vision of a single, interconnected suite of products that help utilities seamlessly manage operations. It will also create new opportunities to serve more utilities and provide new value to our collective 400-plus utility customers.”
TextPower provides real-time customer and employee communication solutions for a wide variety of use cases, including billing and late payment notifications, outage alerts and ETRs (Estimated Time of Restoration), and demand management. It can also be used to provide emergency alerts and information, such as during storms and wildfires. The company’s system has out-of-the-box integrations to popular outage management systems, enabling seamless two-way communication with the right customers during events, while its AlertDispatcher Pro® product enables bi-directional communication with crews in the field.
“From the start, it’s been clear that there is shared DNA in our companies’ approaches to serving the utility industry,” said co-founders Scott Goldman and Mark Nielsen, CEO and Executive Chairman of TextPower, respectively. “Together, we look forward to unlocking new possibilities and delivering unparalleled value to our customers.”
As part of the acquisition, TextPower’s leadership team and staff will join ARCOS and continue to provide quality support and service to both current and new customers. ARCOS and TextPower will explore new use cases and opportunities to better serve utility operations with fast, effective communication tools.
“It’s inspiring to be working with a team that shares our mission to help utilities improve customer service, reduce costs and optimize efficiency,” Goldman and Nielsen continued.
About TextPower
TextPower, Inc. is the leading provider of communications solutions that utilities enable utilities to alert, respond to, and connect with their customers and employees. The company’s software and bi-directional text messaging services help hundreds of utilities enhance their revenues, decrease costs, and improve customer service through timely, automated outgoing messages and replies. To learn more, visit www.textpower.com.
About ARCOS LLC
ARCOS provides innovative workforce management solutions that help utilities and other critical infrastructure industries manage people, work, and assets in a single platform. ARCOS enables utilities to quickly mobilize personnel for blue and grey sky work, manage native and non-native crews in a single system, and accelerate operations with field mobility tools that deliver real-time situational awareness. More than 200 utilities rely on ARCOS to advance safety, reduce field costs, and improve response times and customer satisfaction.
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Contact:
mediainquiries@arcos-inc.com